Looks like you're somewhere in a galaxy far, far away or Middle-earth :)
Please choose
Your city and cinema
ul. Berkovetskaya, 6D
Looks like you're somewhere in a galaxy far, far away or Middle-earth :)
Please choose
Your city and cinema
Choose
Automatic ticket refund
Attention! The form may not work if AdBlock is enabled
Check the correctness of the data
Cinema*
Reason for refund*
Order number*
Card number*
** ****
Tickets returned!
Tickets returned. Look for information in your mailbox and don't forget to check the spam folder.
Tickets not returned!
Error. Please try again in 10 minutes.
Ticket refund request
Unfortunately, we could not automatically refund your tickets. Please fill out the form for manual ticket refund
If you do not have all the necessary data for automatic ticket refund, please fill out this form for manual ticket refund
Attention! The form may not work if AdBlock is enabled
Thank you for your request!
Your application has been successfully registered and will be processed within 24 hours.
Once the refund is made by Multiplex, a confirmation email will be sent to your email.
Contact us
Contact us
Hello, !
Thank you for contacting Multiplex support.
Our team will review your request and respond within 24 hours.
Pay with Apple Pay
in the Multiplex app -
get free popcorn!
More details* For PrivatBank cardholders
MULTIPLEX is the largest cinema chain in Ukraine founded in 2004.
MULTIPLEX includes 26 cinemas and 151 cinema halls in the largest cities of Ukraine.
In accordance with the best global practices of corporate governance, in August 2018, the highest governing body of MULTIPLEX was formed - board, which included influential Ukrainian entrepreneurs, managers and opinion leaders.
The company is owned by the Trofimenko family.
At OUR CINEMAS, we create an experience where guests can enjoy unforgettable emotions and top-quality entertainment. We offer:
MULTIPLEX actively supports and invests in the development of Ukrainian cinema.
MULTIPLEX MISSION
We create the atmosphere of the world of cinema and entertainment and provide people with exceptional emotions and comfort.
MULTIPLEX VISION
To strengthen and improve the leadership in the field of cinema and entertainment by constantly introducing innovations.
MULTIPLEX VALUES
CUSTOMER FOCUS
We study and focus on the needs of our guests when creating services and facilities.
It is important for us to resolve any issues quickly and efficiently, provide comfort and assistance to our guests, and create positive emotions from their interaction with us.
We treat our business partners and our colleagues, who are each other's internal customers, accordingly.
INNOVATION
To continuously improve our products, services, and processes. We are constantly learning and implementing new tools and technologies, studying, adapting, and integrating innovations in the film and entertainment industry.
TEAMWORK
Our result is the result of a team where each member contributes, shares knowledge, helps others and works for the overall result, while realising their own ambitions. Each of our employees demonstrates commitment to a common goal, mutual respect, help and support for colleagues, initiative and open communication.
EFFICIENCY
We use all available resources (internal and external) efficiently and rationally.