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I don't have all the necessary data !!! Please note that you can apply for a refund no earlier than 10 minutes after purchase. Tickets can be refunded until the start of the session and if they have not been scanned at the cinema entrance. During martial law, ticket funds are not returned to the account. Promotional codes for the next visit will be sent to your mailbox. Bar products are still refunded to the same card used for payment within three days (depending on your bank). Tickets for charity screenings for UAH 1 are non-refundable.

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Ticket refund request

Unfortunately, we could not automatically refund your tickets. Please fill out the form for manual ticket refund

If you do not have all the necessary data for automatic ticket refund, please fill out this form for manual ticket refund

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Cinema

Order number

** **** Card number

First 6 and last 4 digits

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Once the refund is made by Multiplex, a confirmation email will be sent to your email.

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Multiplex
About the company

About the company

MULTIPLEX is the largest cinema chain in Ukraine founded in 2004.
MULTIPLEX is 26 cinemas and 151 cinema halls in the largest cities of Ukraine.
In accordance with the best global practices of corporate governance, in August 2018, the highest governing body of MULTIPLEX was formed - board, which included influential Ukrainian entrepreneurs, managers and opinion leaders.
MULTIPLEX actively supports and invests in the development of Ukrainian cinematography.

The company is owned by the Trofimenko family.
In 2018, the company's co-owner, Vladimir Trofimenko, was elected Chairman of the Supervisory Board of Multiplex Holding.

Our features:

unique flavors of popcorn bar products;
selfie-friendly interior design;
standard halls with extra-comfortable seats in the last rows and innovative IMAX and ScreenX formats;
VIP cinema with exclusive service in the main shopping mall of the country - TSUM in Kyiv;

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